─ Klarna faq

Klarna faq

Is there a fee using Klarna?
There is no fee for Klarna users, which means you do not have to pay anything for the service. However, there is fixed annual interest rate of 9.99% guaranteed by Klarna for every Delfast customer. To compare, the usual Annual Percentage Rate for standard purchases with Klarna is 19.99%.

Will I receive a monthly payment reminders?
Yes! After the purchase, Klarna takes care of your payments making sure you pay before the monthly due date. You will receive reminders by Klarna app push notifications, email or text message. You can also set the automatic payments in the “Payment Settings” with your Klarna account. 

How long does it take to apply?
Buying an electric bike with Klarna does not take more time than the regular e-bike online purchase. There are few steps to take. Go to the official Delfast website, choose the e-bike and add it to the cart. After, choose the “Klarna” financing option. You will have to complete a short application with an approvement to follow. Klarna will take care of the rest!

At what age can I purchase with Klarna?
You can apply for Klarna and get a Delfast electric bike after turning 18, no matter what citizenship you hold and what is the legal age in your country of residence. Both Klarna and Delfast cares about the safety of your shopping experience. With the Klarna’s assistance, Delfast too sets the objective to support and promote responsible spending habits. 

Why Klarna?
Klarna is the trusted leading service that has been on the market for 15 years. It started in Europe and is now based in the US. With Klarna you get the chance to get the dream Delfast electric bike on your conditions. The best thing about Klarna is the smooth and easy shopping experience. Get the e-bike and plan the monthly payments at your convenience. Purchasing Delfast with Klarna is a smart and rational decision. 

Does Klarna perform a credit check?
Yes. After completing the short application for the monthly financing at the checkout, you will undergo the approvement process that takes no longer than 3 minutes. According to Klarna, the full credit check does not affect your credit score in any way. The process will reflect as an hard inquiry on your credit report. 

Is there a penalty or fee for paying off your entire balance early?
No. You do set the duration of payments from 6 to 36 months and monthly payment amount is calculated based on this decision you make. However, if one day you get the opportunity to pay off the rest of the balance entirely, you may do so with no fee no matter how far the due payment date is.

If I was rejected by Klarna, how can I get more information, why?
Klarna Customer Service is available Monday through Friday from 8:00 AM to 6:00 PM ET via phone 844-552-7621 or via chat 24/7 on our website www.klarna.com/us/. Klarna does not provide information to merchants about rejections.

━ go back
Any questions?
Thank you, we'll call you back soon!

subscribe to our newsletters

Back ─